Accessibility

Central Illinois Regional Airport is committed to providing a safe, accessible, and welcoming travel experience for all passengers. Accessibility features and assistance are available throughout the terminal to support travelers of all abilities.

Getting Assistance Before You Travel

If you anticipate needing accommodations or additional assistance during your visit, we encourage you to contact your airline or the airport in advance. 

  • Airline assistance: Airlines can arrange help with check-in, security screening, boarding, and deplaning 
  • Airport assistance: Requests for accommodations may be directed to the airport’s ADA Coordinator via the Contact Us form or by calling (309) 663-7384 

Terminal Accessibility Features

Boarding & Aircraft Access

  • Boarding bridges are available to the airlines for all flights
  • Airlines can provide additional assistance throughout the terminal and during boarding and deboarding
  • Please contact your airline prior to arrival to arrange services 
Boarding & Aircraft Access

Elevators

  • Elevators are available to access the second level of the terminal 
  • Located pre- and post-security near Gate 3
  • See the Terminal Map for exact locations
Elevators

Visual Paging

  • Visual paging is available throughout the terminal via the Flight Information Display System (FIDS) Language Translation 
  • Language translation assistance is available for non-English-speaking travelers 
  • Please ask any airport employee for help
Visual Paging

Mobility & Transportation Support

Wheelchairs

  • Wheelchairs are available in the vestibule of the terminal
  • Passengers requiring assistance should contact their airline prior to arrival
Wheelchairs

Parking Shuttle

  • The parking shuttle is equipped with a wheelchair lift
  • Call the shuttle using the courtesy phone in baggage claim or by dialing (866) 967-2472
Parking Shuttle

Parking & Accessible Parking

  • Designated accessible parking spaces are available in both short-term and long-term lots
  • Lots are located directly in front of the terminal
  • A valid state-issued Disabled Parking Placard or license plate must be properly displayed
Parking & Accessible Parking

Traveling With Animals

Service Animals

  • Service animals are permitted throughout the terminal with proper documentation
  • Airline policies may vary, so travelers should confirm requirements directly with their airline before arrival

Pet Relief Area

  • A designated pet relief area is located west of the employee parking lot near the west end of the terminal building

Traveling with Pets

  • Small pets must remain in an approved travel carrier while inside the terminal and prior to boarding
  • Pet travel requirements vary by airline
Traveling With Animals

Hidden Disabilities Support

CIRA proudly participates in the Hidden Disabilities Sunflower, a voluntary program that allows travelers with non-visible disabilities to discreetly indicate they may need extra time, patience, or assistance.

Airport staff are trained to recognize the Sunflower lanyard or badge as a request for support, without requiring disclosure of a disability. Learn more about the Hidden Disabilities Sunflower Program

Hidden Disabilities Support

ADA & Section 504 Compliance

Central Illinois Regional Airport complies with:

• Section 504 of the Rehabilitation Act of 1973
• Americans with Disabilities Act (ADA)
• Applicable regulations under 28 CFR Part 35 and 49 CFR Part 27

CIRA is committed to ensuring equal access to all programs, services, and activities.

Filing an ADA or Section 504 Complaint

Any individual who believes they have been subjected to discrimination based on disability may file a complaint.

How to File

Complaints must be submitted in writing within 180 days of the alleged incident and should include:

• Name and contact information
• Description of the alleged discrimination, including date and location
• Any supporting documentation

Submit Complaints To:

ADA / Section 504 Coordinator
Central Illinois Regional Airport Authority
3201 CIRA Drive, Suite 200
Bloomington, IL 61704
cira@cira.com
309-663-7384

The airport will investigate all complaints promptly and provide written notice of findings and any corrective action taken.

If a complaint is not resolved satisfactorily, an appeal may be submitted in writing within 30 days of the decision.

External Complaint Options

Complaints may also be filed with federal agencies at any time:

Federal Aviation Administration – Office of Civil Rights
(866) 834-4376
9-awa-acr-externalcomplaints@faa.gov

U.S. Department of Justice – Civil Rights Division
(800) 514-0301 |
TTY: (202) 307-0663

While external filing options are always available, CIRA encourages individuals to first attempt resolution through the airport’s internal process.